Shipping & Exchange Policy

How long does shipping take?

Metro Manila orders are shipped within 2-3 days from Monday-Saturday. This applies to all orders (Digital, Mid-Clear, Photochromic, Bifocal) except for Progressive lenses.

Provincial orders are shipped within 5-7 days.

Where do you ship to?

We ship nationwide. Hit the chat button below if you wish to confirm.

How much does shipping cost?

Delivery within Metro Manila costs P100, while shipping outside Metro Manila costs P200. Free shipping for orders P3,000 and above.

Can I track my order?

Of course. After ordering, we’ll send you an email once your package ships. The tracking number keeps you updated on the status of your delivery.

Can I cancel my order?

All completed orders and payment transactions are final.

Exchange Policy

OJO Eyewear provides a 7-day return policy, which allows customers to exchange their items within 7 days from the date of purchase.

Coverage:

Dissatisfaction with the weight of the frame, fit, style, color, etc. provided the item does not show signs of use.
Discomfort with lens grade and/or lens upgrades after a 4-5 days adjustment period, so long as the prescription given was provided by our resident eye doctor/s.

We regret to inform you that OJO Eyewear will not provide any replacement(s) under the following conditions:

product has been damaged due to the customer’s negligence
incomplete product accessories and packaging
no receipt / proof of purchase
incorrect address given by the customer

Customers are responsible for the shipping fees, duties, and taxes charged on the returned package.